Terms and conditions

Terms and conditions - Flower shop

VIOLET.LV is happy to surprise your loved ones, friends or business partners with a beautiful, fresh and sophisticated bouquet or gift throughout Latvia.

We will always make sure that your surprise reaches the lucky recipient as soon as possible.

Choose delivery date for your order

You can choose the delivery date on the VIOLET.LV website, which allows you to order flowers or gifts in time. Flower delivery on the day of ordering is possible if the order is processed and paid before 14.00. If the flower delivery form is filled in incorrectly and there is a lack of important delivery information, the flowers can be delivered later than you have indicated. In this case, our employees will contact you.

Flower delivery on weekends

Flower delivery on Saturdays is provided in the largest cities of Latvia from 10:00 to 20:00, on sundays from 12:00 to 18:00. We recommend ordering flowers in time, for example, one day in advance so that the order is not created at the last minute.

For World Holidays: Christmas, St. Valentine's Day, Easter, Mother's Day, March 8, and other celebrations, we are advised to take orders three days before the holiday to ensure flower delivery.

Flower Delivery Time

Flower delivery takes place between 10:00 and 20:00. Delivery times may sometimes differ from the order form. In such cases, VIOLET.LV will contact the flower customer to inform you about changes in the delivery time of the order.

Flower delivery address

In the order form, you must specify a specific delivery address for the flowers, otherwise the delivery time and date may change until the delivery information is specified. You can change or edit your delivery address by calling VIOLET.LV on +371 20523707.

Flower delivery to hospital, hotel, port, war section, etc. For specific addresses, please contact the VIOLET.LV store beforehand by calling +371 20523707 to specify all the necessary information for flower delivery.

Flower delivery fee

Flower delivery varies from region to region. You can see the cost for each region by placing an order on our website VIOLET.LV. If you want to deliver to regions not specified on the page, please contact VIOLET.LV before calling +371 20523707 to find out the delivery fee to your chosen address.

In cases where, for reasons beyond our control, the addressee refuses to accept the shipment, our courier notifies the customer thereof, but the payment for the flower or gift is not returned to the customer.

How do I know the order has been delivered?

After completing your order, our courier will notify you of the contact phone number you specified.

Can I notice the date of delivery of flowers?

You can change the date of your order 72 hours before the delivery date.

During the holidays: Christmas, Valentine's Day, Easter, Mother's Day, March 8 and other World Holidays, the order can be refused no later than 7 business days before delivery.

Complaints about flower delivery

By placing an order, you automatically agree to all the terms and conditions of the flower delivery on our website. If you feel that something has not been written in our terms, please contact the flower shop VIOLET.LV on +371 20523707. Let's look at all your complaints and find the best possible solution for both parties.

Payment. Product. Prices.

Depending on the size of the selected bouquet, the price of the item may change. All prices are in EUR and include VAT.

The order is accepted for execution only after payment. If we do not have access to specific flowers, gifts or any other material available to ensure the exact execution of the order, our florists will always try to make a lovely blend of flowers that will match the amount you pay and the style of the bouquet. In such situations, our florists will contact the customer in advance.

Dispute resolution

All problem situations and disagreements that have arisen as a result of our co-operation and which cannot be resolved by agreement between the parties will be solved in the courts of the Republic of Latvia in accordance with the legislation of the Republic of Latvia. All the information and correspondence that has been done electronically is equal to the information written on paper.

The Parties shall be exempt from liability under this Agreement if the performance of the Contractual Obligations has become impossible due to force majeure circumstances beyond the control of both Parties.