Terms and conditions - Flower shop

VIOLET.LV is happy to surprise your loved ones, friends or business partners with a beautiful, fresh and sophisticated bouquet or gift throughout Latvia.

We will always make sure that your surprise reaches the lucky recipient as soon as possible.

Choose delivery date for your order

You can choose the delivery date on the VIOLET.LV website, which allows you to order flowers or gifts in time. Flower delivery on the day of ordering is possible if the order is processed and paid before 14.00. If the flower delivery form is filled in incorrectly and there is a lack of important delivery information, the flowers can be delivered later than you have indicated. In this case, our employees will contact you.

Flower delivery on weekends

Flower delivery on Saturdays is provided in the largest cities of Latvia from 10:00 to 20:00, on sundays from 12:00 to 18:00. We recommend ordering flowers in time, for example, one day in advance so that the order is not created at the last minute.

For World Holidays: Christmas, St. Valentine's Day, Easter, Mother's Day, March 8, and other celebrations, we are advised to take orders three days before the holiday to ensure flower delivery.

Flower Delivery Time

Flower delivery takes place between 10:00 and 20:00. Delivery times may sometimes differ from the order form. In such cases, VIOLET.LV will contact the flower customer to inform you about changes in the delivery time of the order.

Flower delivery address

In the order form, you must specify a specific delivery address for the flowers, otherwise the delivery time and date may change until the delivery information is specified. You can change or edit your delivery address by calling VIOLET.LV on +371 20523707.

Flower delivery to hospital, hotel, port, war section, etc. For specific addresses, please contact the VIOLET.LV store beforehand by calling +371 20523707 to specify all the necessary information for flower delivery.

Flower delivery fee

Flower delivery varies from region to region. You can see the cost for each region by placing an order on our website VIOLET.LV. If you want to deliver to regions not specified on the page, please contact VIOLET.LV before calling +371 20523707 to find out the delivery fee to your chosen address.

In cases where, for reasons beyond our control, the addressee refuses to accept the shipment, our courier notifies the customer thereof, but the payment for the flower or gift is not returned to the customer.

How do I know the order has been delivered?

After completing your order, our courier will notify you of the contact phone number you specified.

Can I notice the date of delivery of flowers?

You can change the date of your order 72 hours before the delivery date.

During the holidays: Christmas, Valentine's Day, Easter, Mother's Day, March 8 and other World Holidays, the order can be refused no later than 7 business days before delivery.

Complaints about flower delivery

By placing an order, you automatically agree to all the terms and conditions of the flower delivery on our website. If you feel that something has not been written in our terms, please contact the flower shop VIOLET.LV on +371 20523707. Let's look at all your complaints and find the best possible solution for both parties.

Payment. Product. Prices.

Depending on the size of the selected bouquet, the price of the item may change. All prices are in EUR and include VAT.

The order is accepted for execution only after payment. If we do not have access to specific flowers, gifts or any other material available to ensure the exact execution of the order, our florists will always try to make a lovely blend of flowers that will match the amount you pay and the style of the bouquet. In such situations, our florists will contact the customer in advance.

Dispute resolution

All problem situations and disagreements that have arisen as a result of our co-operation and which cannot be resolved by agreement between the parties will be solved in the courts of the Republic of Latvia in accordance with the legislation of the Republic of Latvia. All the information and correspondence that has been done electronically is equal to the information written on paper.

The Parties shall be exempt from liability under this Agreement if the performance of the Contractual Obligations has become impossible due to force majeure circumstances beyond the control of both Parties.

Return policy

When purchasing goods in the online store www.lakstos.lv, the Consumer Rights Protection Law enters into force.

In case of complaints, please contact us by phone 20523707 or by writing to e-mail birojs@violet.lv

We evaluate each claim individually and find the best solution for both parties!

Flower delivery terms

All flowers and gifts are delivered by the courier of the VIOLET.LV store. We deliver flowers every working day, on holidays and on weekends. To learn more about flower delivery terms on holidays, please contact the VIOLET.LV flower shop by phone +371 20523707 before ordering to arrange order fulfillment and conditions.

Flower delivery in Riga

Delivery in Riga region is completed no sooner than three hours after order confirmation and payment. From 10.00 to 20.00 flower delivery in the center of Riga is free. In other regions of Riga, a separate service delivery fee is applicable.

Flower delivery outside Riga

Delivery of gift and flower orders beyond Riga borders is executed between 10.00 and 20.00, not earlier than four hours after order confirmation and payment, which is made before 14.00. If the order is paid later than 14.00, the flower delivery is postponed to the next business day. By agreement with VIOLET.LV, you can place an order on the same business day for a separate fee. Delivery charges for orders are applied depending on the region of delivery.

Flower delivery in other cities of Latvia

The delivery of flowers and gifts outside the supply regions indicated on the VIOLET.LV web site is possible by calling the phone number +371 20523707 before placing the order.

Flower delivery at night

Flower delivery overnight has to be agreed with VIOLET.LV before placing the order, using the contact form on the website or by calling +371 20523707. An additional charge of EUR 20 will be charged for any order after 22:00 to 7.00.

Flower Delivery Execution

Any order placed is delivered to the specified address of the recipient at the delivery time of your choice. In order for the order to be executed on time, it is necessary to pay the order, specify the address of the recipient, phone number, etc. requested information. Changing delivery times may vary for reasons beyond our control. We do not guarantee 100% flower delivery at your chosen time.

Flower delivery price

To find out the delivery prices of the order, you must choose the item, then put it in the basket of goods on our website, choosing all the specified parameters, the delivery fee will be applied at the time of placing the order. By ordering during a holiday, for example, Valentine's Day, March 8, New Year, etc. an additional shipping charge will automatically be calculated.

SHIPPING COSTS

Shipping costs € (eur) in Riga city districts and cities of Latvia.

1. Old Town (Rīga), Center, Andrejsala, Grizinkalns, Brasa, Skanste - free of charge
2. Sarkandaugava, Mezaparks, Ciekurkalns, Mezciems - 5
3. Teika, Jugla, Bergi, Purvciems, Plavnieki, Darzciems - 5
4. Agenskalns, Kalnciems, Ziepniekkalns, Valdlauci, Kipsala - 5
5. Imanta, Ilguciems, Dzirciems, Zolitude, Kengarags, Rumbula - 5
6. Moscow Forshtadt, Tornakalns, Zasulauks - 5
7. Ulbroka, Dreilini, Milgravis - 6
8. Vecmilgravis, Jaunciems, Bolderaja, Riga Airport (Rīga - RIX), Marupe - 7
9. Mangalsala, Balozi - 8
10. Babite, Pinki, Salaspils, Kekava, Jaunmarupe - 10
11. Baltezers, Adazi, Silakrogs - 13
12. Jurmala, Carnikava, Olaine, Ikskile, Vangazi - 15
13. Jelgava, Ogre, Ropaži, Ozolnieki, Iecava, Saulkrasti - 20
14. Lielvarde, Sigulda - 25
15. Tukums, Dobele, Bauska - 30